How we handle your information

Last updated November 8, 2026

ListingPH gives real estate agents and brokers in the Philippines their own listing website and a list of the buyers who contact them. This page explains what information we keep, why, and what you can ask us to do with it. We follow the Data Privacy Act of 2012 (Republic Act No. 10173).

ListingPH is run by Danica Louwe in Cebu, Philippines. Questions about your information go to our support form.

Two kinds of people use ListingPH

Agents sign up, build a site and list properties. Buyers visit an agent's site and may send an inquiry. For buyer inquiries, the agent decides what to do with the buyer's details; we store them for the agent and keep them safe.

What we collect from agents

Your name, email address, mobile number and password (stored only as a one-way hash we can't read).
What you put on your site: business name, photos, bio, PRC and DHSUD numbers, contact details, office address, social links and your listings.
Your billing record if you pay for Pro: the plan, dates and amounts, and your PayPal subscription ID. We never see or store your card number.
Support tickets and the messages in them.

What we collect from buyers

What you type into an agent's inquiry or contact form: usually your name, email, mobile number and message, plus the property you asked about. It goes to that agent only.
Pages you view on an agent's site, with the country and city your visit came from (supplied by Cloudflare), the browser type and the page that sent you. We don't store your IP address with page views.

Why we use it

To run your site and your account, and to send you the emails the service needs: sign-in codes, password resets, new inquiry alerts and replies to your tickets.
To show agents how their site is doing (page views and inquiries).
To keep spam and abuse out. When our filters block a form, we keep the attempt, including the sender's IP address, so we can check that real people weren't blocked by mistake.
To improve ListingPH. We look at how the product is used and at the requests agents send us.

We don't sell your information, and we don't show ads.

Who else handles it

We use a few companies to run the service. Each only gets what it needs for its part:

Vultr hosts our servers (Singapore).
Cloudflare delivers our pages, protects them from attacks, checks forms for bots (Turnstile) and stores our encrypted backups.
Resend sends our emails.
PayPal processes Pro payments.
Google Fonts serves the fonts on our pages, and OpenStreetMap serves map images and looks up addresses on listings.

Some of these companies store data outside the Philippines. We may also share information if the law requires it.

Cookies

We use cookies only to keep you signed in and to make forms and sign-in work securely. We don't use advertising or tracking cookies. Cloudflare may set its own cookies to protect the site from bots.

How long we keep it

Agent accounts, sites and inquiries stay while the account exists. Moving from Pro to Free deletes nothing.
When an account is deleted, its information leaves our backups within 14 days.
Billing records are kept as long as tax law requires.

Keeping it safe

Pages are served over HTTPS, passwords are hashed, the admin panel needs a second sign-in code, and the database is backed up every day. No system is perfect; if a breach ever affects your information, we will tell you and the National Privacy Commission as the law requires.

Your rights

You can ask to see the information we hold about you, correct it, get a copy of it, or have it deleted. You can also object to how we use it. Agents can change most things themselves in their dashboard. For anything else, use the support form and we'll reply within 15 days.

If you are a buyer and want an inquiry removed, you can ask the agent you sent it to, or ask us and we'll pass it on and remove it. If you're not satisfied with our answer, you can complain to the National Privacy Commission at privacy.gov.ph.

Changes

If we change this policy in a way that matters, we'll update the date above and tell agents by email before it takes effect.